Refund and Returns Policy

At UrbanGizmos, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return the item(s) within [number of days] days of delivery for a refund, subject to the following conditions:

1. Eligibility

To be eligible for a refund, the item(s) must be unused, undamaged, and in their original packaging. Items that are damaged, altered, or missing parts may not be eligible for a refund.

2. Return Process

To initiate a return, please contact our customer service team at +91-9974355455, Whatsapp at +91-8511645455 or mail at support@urbangizmos.in within 7 days of receiving your order. Our team will provide you with instructions on how to return the item(s) and issue you a return authorization (RA) number, which must be included with your return package.

Please ensure that the item(s) are securely packaged to prevent damage during return shipping. You are responsible for the cost of return shipping unless the return is due to an error on our part.

3. Refund Processing

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3 days and credited back to the original method of payment. Please note that shipping charges are non-refundable.

4. Exclusions

Certain items are not eligible for return or refund, including:

• Gift cards
• Downloadable software products
• Customized or personalized items
• Clearance or sale items

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible, whether through replacement, repair, or refund.

6. Refund Amount

The refund amount will be equal to the purchase price of the returned item(s), excluding any shipping charges and restocking fees, if applicable.

7. Restocking Fee

A restocking fee may apply to certain returns, depending on the condition of the item(s) and the reason for return. Any restocking fees will be deducted from the refund amount.

8. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer service team at [insert contact information]. We are here to assist you and ensure that you have a positive shopping experience with UrbanGizmos.

Please note that our refund policy applies to purchases made directly through urbangizmo.in. For products purchased through third party sellers or retail stores, their respective refund policies will apply.

UrbanGizmo reserves the right to update or modify the refund policy at any time. Any changes to the policy will be posted on our website. By making a purchase on our website, you agree to the terms and conditions of our refund policy.

If you require any further assistance or have specific refund related inquiries, please do not hesitate to contact us. Your satisfaction is our priority and we aim to provide you with an exceptional shopping experience at UrbanGizmo.